NexGen Warranty

Petra Global Pty Ltd offers a limited warranty to the original Customer of the Products for a period TWO(2) years of Workmanship &  TEN(10) years of product Warranty from the date of installation for the product free from defects arising in the manufacture of the Products PROVIDED THAT the products are fabricated and installed by a fabricator(s) and/ or installer(s) according to the Petra Global Fabrication & Installation Standards.

EXCLUSIONS

Petra Global incorporates that there may be slight colour variations and particulate concentrations in all stone surfaces from batch to batch.

WARRANTY TERMS AND CONDITIONS

These are the entire Warranty Terms and Conditions of all reconstituted glass based slabs (“The Products”) supplied by Petra Global Pty Ltd (ABN 88 638 338 119) to any person, firm or company placing an order with Petra Global for the purchase of any products (“The Customer”) and except as otherwise expressly agreed upon in writing between a duly authorised officer of Petra Global and the Customer, these warranty Terms and Conditions shall apply notwithstanding any provisions to the contrary which may appear on any Order Form or other documentation issued by any Customer.

MANUFACTURING DEFECTS

Petra Global reserve the right in its sole discretion to determine whether there are any misuse or wrongful installation and further claims for visible defects of the Products must be made before any fabrication or installation of the products.   

The Customer acknowledges that any claim must be notified in writing to Petra Global within twenty-eight (28) days after becoming aware of any possible defect and further that if notification does not take place then the Customers to claim shall lapse

IMPLIED WARRANTIES

These Warranty Terms and Conditions do not exclude, restrict or modify the application of any provision of any Commonwealth, State or Territorial Law which by law cannot be excluded, restricted or modified.

LIMITATION OF LIABILITY

Except for those conditions and warranties implied by the Act or other sale of goods or consumer protection legislation which may not be excluded, the Customer agrees that:

· It has not relied on any inducement, representation or statement made by or on behalf of Petra Global in purchasing the Products and there are no implied conditions or warranties herein and no collateral contracts in connection herewith (except such as may be in writing signed by a duly authorised representative of Petra Global); and

The above clauses set out the entire liability of Petra Global in respect of its liability under the Act or otherwise in respect of liabilities for a breach of a condition or warranty with respect to the sale of goods or Products. In no circumstances will Petra Global incur any liability in respect of or arising out of or in connection with any special, consequential, direct or indirect loss, damage, harm or injury suffered or incurred by the Customer.

· Any defect in, or damage to, the Products arising out of any work done by person/s other than Petra Global.

· For the fabrication or installation of the Products by person/s other than Petra Global.

· Petra Global Stone products used on any exterior applications.

· The appearance of a crack does not imply faulty material. Cracks are generally associate due to ground movement or settlement. Thus limited warranty does not include cracks developed in the tops after installation.

· Discolouration of the products, if the products are exposed to direct sunlight over a prolonged period.

· Any modifications, alterations to the surface of the Products of Petra Global (Example: cutting and grooving the surface including manufacture of drain boards etc.)

· Failure to follow any procedures, instructions and recommendations given in the Product Manual provided to the fabricators and/or customers.

· If the Product is damaged by placing hot saucepans and pans directly on the surface and/or sudden change in the temperature, excessive heat or excessive weight applied to the surface.

· Failure to follow the care & maintenance instructions of the product

· Failure to adhesives, caulking material, damage resulting due to the accessories installed failure to inadequate support to joints and seams.

· Damage to the Product by prolonged exposure to chemicals and solvents.

· Damage caused by physical abuse, vandalism, misuse and/or accidents including, without limitation, fractures, burns, scratches, stains, cuts and scuffs of the products.

· Do not climb on your counter tops or sit on them. The risk of damage to the benchtops from localised additional weight is high.

· Cracks or breakage is not covered under warranty.